At Mexplor.co, we strive to offer you the best possible experience. We understand that unforeseen circumstances may require you to change or cancel your plans. Therefore, we have developed a flexible cancellation and refund policy to ensure your peace of mind.
For the purposes of these Terms and Conditions, the following definitions apply:
- MExplor: The brand offering experiences, tourism activities, retreats, and private stays.
- User / Client / Guest: Any person who accesses the website, requests information, makes a reservation, or contracts a service.
- Services: Activities, experiences, tours, retreats, private sessions, and stays offered by MExplor.
- Casa MEXPLOR: A private property offered for direct rental by MExplor, subject to specific conditions.
- Reservation: A booking confirmed through payment and submission of the corresponding proof of payment.
Acceptance of Terms
By accessing the website, requesting information, making a reservation, or completing any payment, the user declares that they have read, understood, and fully accepted these Terms and Conditions, including any service-specific policies.
Services Offered by MExplor
MExplor offers, directly or in collaboration with third parties:
- Tourism and recreational experiences
- Aquatic, cultural, and wellness activities
- Customized retreats
- Private sessions (photography, dance, guided activities)
- Private accommodations, including Casa MEXPLOR
Each service may be subject to additional conditions that complement these Terms.
- Payments
- A reservation is considered confirmed only once the corresponding payment has been made and proof of payment has been submitted.
- Payments can be in Stripe.com our Secure Provider
- Exchange rate for US dollar is $ 17 Mexican pesos
- For special classes or events, we ask for a deposit of half of the final price to book the date. ( See refund to see the conditions of refund)
- Prices may vary depending on season, availability, and service characteristics.
- Cancellations
- In case of contracting a package of several classes, you could reschedule once for free 24 hours before the class, later the class will be charged
- You can cancel classes due to force majeure with the option to reschedule if there are places available or make a full or partial refund. You will have to prove this force
- You can reschedule classes within 48 hours, considering the availability of schedules for that purpose
- Up to 7 days prior to service: full refund.
- Between 3 and 6 days prior to service: 50% refund of the total paid.
- Less than 48 hours prior to service: no refund.
- MExplor reserves the right to reject or cancel reservations that do not comply with these Terms.
- Refund
- 1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product. If you request that any element of your Booking is changed (including but not limited to your pick-up location or time), you acknowledge that it is entirely at the applicable Supplier’s discretion as to whether to accommodate your request. It is your responsibility to be at the meeting place at the time and date communicated on your Booking. In the case of certain Products, exact locations and times will be communicated to you after your Booking is made by the applicable Supplier via MExplor’s messaging platform. It is your responsibility to check such messages after your Booking is made, and to be at the meeting place at the time and date that are communicated by the Supplier. If you are not at such meeting point at the required time, the Supplier may offer to accommodate you at an alternative time and date. However, the Supplier shall be under no obligation to do so, and your failure to be at the communicated meeting point at the required time may result in your Booking being classified as a “no show”, meaning that you will not be entitled to any refund or to being rebooked.
- The standard cancellation policy allows you to request a change or cancel a Reservation up to 24 hours prior to its start time. If the Experience does
not have a specific start time, the deadline to request a change or cancel will generally be 23:59, two days prior to the start date. Times are calculated based on the time zone of the Experience. For a cancellation to be effective, it must be made through the self-service options available on the website (e.g. mexplor.co ).
- You will get a refund if you cancel the class 3 days before the agreeded date.
- In case of cancellation before the 3 days of anticipation, we will receive a refund of the deposit or price you paid.
- In case of cancellation after the 3 days of anticipation, we will not refund anything, we can postpone the classe according to our availabilities.
- In case of rain or weather issues, the class will be postponed to another date.
- Deposits and Final Payment
To confirm your booking, we require a deposit of 30%~15% of the total service cost. The remaining balance must be paid no later than one week (7 days) before the scheduled date of the activity. If
the balance is not paid within this period, Mexplor.co reserves the right to cancel the booking and retain the deposit as compensation.
4.Free Cancellation
You can cancel your booking free of charge up to 3 days (72 hours) before the scheduled date and time of the activity. Cancellations made within this period will receive a full refund, including the deposit.
- Late Cancellations
Cancellations made less than 3 days (72 hours) in advance will not be eligible for a refund, except in cases of force majeure, such as medical emergencies, flight cancellations, or natural disasters. In such cases, we ask that you contact us as soon as possible to assess your situation.
6. Insurance
- All excursions include basic accident insurance. Additional coverage is recommended through personal travel insurance.
- Minors
- Minors must always be accompanied by a responsible adult.
- Official identification for minors must be provided upon request.
- Cancellation Procedure
To cancel your booking, follow these steps:
- Log in to your account on Mexplor.co.
- Go to the “My Bookings” section.
- Select the booking you wish to cancel.
- Click on “Cancel Booking” and follow the instructions.
Once the cancellation is confirmed, you will receive a confirmation email. The refund will be processed using the same payment method you used for the booking and may take up to 7 business days to reflect in your account.
- Booking Modifications
If you wish to modify your booking (change the date, time, or number of participants), you must do so at least 4 days (96 hours) in advance. Modifications are subject to availability and will not incur any additional cost if made within the permitted period.
- Activities Canceled by the Provider
If an activity is canceled by the provider due to adverse weather conditions, lack of availability, or any other reason, you will be offered the option to reschedule the activity or receive a full refund.
- No Shows
If you do not show up for the booked activity and have not canceled within the permitted period, you will not be eligible for a refund.
- Contact
For any questions or assistance with your booking, you can contact us through our contact form on Mexplor.co or by sending an email to support@mexplor.co.
- Final Provisions
These policies are subject to change without prior notice. We recommend that you periodically review this page to stay informed of any updates.
Legal Disclaimer: This document is an example and should be reviewed and adapted by a lawyer specializing in commercial and tourism law in Mexico to ensure it complies with all applicable regulations and laws.
MExplor provides the Platform through which you can enter into a contract with a third party supplier of a Product (“Supplier”). MExplor is not a supplier of any Product, and your contract for supply of any Product you Book will be directly between you and the applicable Supplier.
Suppliers may be businesses or consumers. If you are a consumer resident in the UK or EU, and the Supplier you contract with is also a consumer, please note that you will not be able to enforce any consumer rights against that Supplier.
In respect of each Booking, MExplor acts as a disclosed agent on behalf of the Supplier, meaning that a Product listing represents an invitation to you to make an offer to a Supplier, and that we are free to accept or reject such offer on behalf of that Supplier.
These Terms of Use govern your use of the Services, which includes your use of the Platform through which you may make such an offer to a Supplier. However, the provision of the Product you Book will be subject to the terms and conditions displayed on the Website in respect of such Product, any information made available to you during the Booking process, and the terms and conditions of the Supplier with whom you have a legal contract for the supply of the Product. If you have a question about a Product that is not answered in the information on the Website and where the answer to your question may influence whether you would like to proceed to Book (including but not limited to whether a Supplier is able to accept accompaniment by a pet or service animal), it is your responsibility to contact MExplor prior to making a Booking and to obtain an answer to your question. Once you have made a Booking, you are subject to the cancellation policy as stated in the Product listing.
If you make a Booking, you agree to review and be bound by the applicable Supplier’s terms and conditions and any other rules or policies related to the Product (the “Supplier Terms”). Notwithstanding the foregoing, to the extent that the Supplier Terms conflict with these Terms of Use in respect of your legal relationship with MExplor, these Terms of Use shall prevail. Your interactions with Suppliers are at your own risk. MExplor will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Supplier.
By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
- Pricing
The price of each Product will be quoted on a per-person basis, unless otherwise specified.
Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by MExplor. See Section 12 for more information about currency conversions.
Price quotations are subject to change without notice, until a Booking has been made.
Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically stated as included by the Supplier
- Pricing
The price of each Product will be quoted on a per-person basis, unless otherwise specified.
Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by MExplor. See Section 12 for more information about currency conversions.
Price quotations are subject to change without notice, until a Booking has been made.
Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically stated as included by the Supplier.
- Currency Conversions
If MExplor provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and MExplor and its affiliates do not warrant or guarantee accuracy. MExplor shall not be liable to you if prices change due to currency fluctuations.
- Payments
When you make a Booking, MExplor or Owl Payments Limited will collect your payment information and will process your payment as described in Section 14. In doing so,
MExplor or Owl Payments Limited acts as the limited payment collection agent of the
Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking, unless otherwise specified. The payee may be referenced as MExplor /Tripadvisor/Owl Payments on your statement.
The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. MExplor recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
- Other Modifications and Cancellations
Occasionally a Supplier may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, MExplor (acting on the Supplier’s behalf), reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.
We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests, the Supplier’s interests and/or your interests, to withdraw our Services resulting in an override of the Product’s cancellation policy and the effective cancellation of a Booking. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.
- Passports, Visas & Insurance
When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. MExplor accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.
As visa and health requirements are subject to change without notice, MExplor recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
Mexplor strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. MExplor urges customers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the United States Government and destination country governments prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.customs.gov.
- MEXPLOR DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY
DESTINATION IS ADVISABLE OR WITHOUT RISK, AND MExplor IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Your Liability
This Section 19 (Indemnification) does not apply to consumers who are resident in the UK or EU.
You agree to defend and indemnify MExplor and the MExplor Group Companies and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to: a. your breach of these Terms of Use or the documents referenced herein; b. your violation of any law, rule, regulation or guideline; c. your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy; d. your use of the Services (including the Website); e. your Booking or use of any Product; or f. your negligence or willful misconduct.
Customers must arrive at the designated meeting point stated in the booking confirmation at least 15 minutes before the scheduled time.
Customers must truthfully disclose any relevant physical or health conditions, especially for excursions involving physical exertion or water activities.
- Worry-free Shore Excursions
For Products noted as a “Worry-free Shore Excursion”, if you (a) purchase such a Product for redemption while in a particular port-of-call, and (b) are not returned by the applicable Supplier to the ship in time to board, MExplor will (subject to Sections 20.2 and 20.3) arrange the necessary transport to the next port-of-call.
The policy set forth in this Section 20.1 – 20.4 applies only when, through no fault or action of your own, you are not returned to the ship in time to board. The policy is void in instances where delay is caused by your own actions and/or you have deviated from the Experience that you Booked.
In order to benefit from this policy, you must supply MExplor with correct arrival and departure ship information and ensure there is enough time (minimum 2 hours) between the Experience end time and the ship departure time. You must contact MExplor directly and as soon as possible to request next port-of-call transportation arrangements as you cannot book your own travel without voiding this policy.
Subject to your eligibility, MExplor will facilitate the booking of travel for you to the next port of call (not to exceed US$1,000 per person).
In addition to the protection offered pursuant, if your ship misses a port-of-call or is delayed beyond the commencement time of your Worry-free Shore Excursion, simply contact MExplor within 14 days. Pending verification of the ship’s actual itinerary, we will issue you a refund.
Updates to these Terms of Use; Modifications; Termination and Withdrawal
Terms of Use: MExplor may change, add or delete these terms and conditions of these Terms of Use or any portion thereof from time to time in its sole discretion (or in its reasonable discretion for consumers resident in the UK or EU) where we deem it necessary for legal, general regulatory and technical purposes, or due to changes in the Services provided or nature or layout of Services. Thereafter, you expressly agree to be bound by the terms and conditions of these Terms of Use as amended.
- Modifications:
MExplor may change, suspend or discontinue any aspect of the Services at any time, including availability of any of the Services’ features, databases or User Content, at any time, without any cost to you, including: (a) to ensure compliance with applicable laws and/or reflect changes in relevant laws and regulatory requirements, such as mandatory consumer laws; (b) to perform temporary maintenance, fix bugs, implement technical adjustments, for operational purposes or make improvements, such as adapting the Services to a new technical environment, transferring the Services to a new hosting platform, or ensuring Service compatibility with the devices and software (as updated from time to time); (c) to upgrade or amend the Services, including releasing new versions of the websites on certain devices or otherwise amending or making modifications to existing features and functionality; (d) to alter the structure, design or layout of the Services, including changing the name of or re-branding the Services, or amending, improving and/or expanding the features and functionalities available; and (e) for security reasons.
For UK and EU-based users: If we make any changes to the Services which we reasonably consider will materially negatively impact your access to or use of the Services, we will give you reasonable notice of the changes. If you do not terminate your contract with us before these changes take place, we will take that as your acceptance of the changes. 22.3 Updates: We may make updates to keep the Services in conformity with applicable consumer laws. If automatic updates are switched on in your settings, we will automatically update the Services. You can change your settings at any time if you prefer to no longer receive automatic updates.
To get the best experience and to ensure the Services operate correctly, we recommend that you accept any updates to the Services that we inform you about as and when they become available. This may also require you to update your device operating system. As and when new operating systems and devices are released, we may over time stop supporting older versions. If you choose not to download or install any updates, the Services may no longer be available, supported, or have previous functionality.
We are not responsible for your failure to download or install any update or the most recent published version of the Services in order to benefit from new or improved features and/or functionality and/or meet compatibility requirements where we have informed you about the update, explained the consequences of failing to install it and provided installation instructions. Any changes to the Service not in accordance with this “Updates” provision will be subject to the “Modifications” section above.
- Termination:
MExplor may also impose limits or otherwise restrict your access to all or parts of the Services without notice or liability for technical or security reasons, to prevent against unauthorized access, loss of, or destruction of data or where MExplor considers in its sole discretion (or in its reasonable discretion for consumers resident in the UK or EU) that you are in breach of any provision of this Agreement or of any law or regulation and where Mexplor decides to discontinue providing any aspect of the Services.
MExplor may terminate this Agreement with you at any time, without advanced notice, where it believes in good faith that you have breached this Agreement or otherwise believes that termination is reasonably necessary to safeguard the rights of MExplor and/or others users of the Services. That means that we may stop providing you with Services.
- General Provisions
You agree that no joint venture, agency, partnership, or employment relationship exists between you and any of the MExplor Group Companies as a result of these Terms of Use or use of the Services.
- Mexplor´s performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use limits MExplor ‘s right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by MExplor with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
- If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in these Terms of Use shall continue in effect.
These Terms of Use (and any other terms and conditions referenced herein) constitute the entire agreement between you and MExplor with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and MExplor with respect to the Services. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any rights not expressly granted herein are reserved.
- Jurisdiction and Governing Law
The Services are provided by a México. entity and these Terms of Use is governed by the laws of the Commonwealth of Cancun, México. You hereby consent to the exclusive jurisdiction and venue of courts in Cancun, Quintana Roo, México and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of the Services. You agree that all claims you may have against MExplor arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in Cancun, Quintana Roo.
Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.
- Lessons, events, specials Dance Services
Class scheduling
- Classes can be scheduled the latest 24 hours before class
- If you have a package, each following class will be scheduled at the end of the class
- In case of change of location or place for the class, there is no cause for refund
Services included during the class or for the class
- Speaker
- Instructors
- Access to the methodology according to the desired level
- Questions and answers on the subject
- Requirements and recommendations
- Bring comfortable clothes (sports)
- Bring tennis shoes, it is possible to wear socks if the floor allows it
- It is recommended not to carry out the activity in case of severe limb injuries
- Mention any request or customs to take into account in the class
CASA MEXPLOR
The following clauses apply exclusively to the rental of Casa MEXPLOR when booked directly and outside third-party platforms.
Casa MEXPLOR offers private stays in a natural environment, designed for rest, disconnection, and a conscious experience of the surroundings.
- A reservation is confirmed only when:
- The stay dates have been agreed upon
- The corresponding payment has been made
- Proof of payment has been submitted
- Deposits and Payments
The deposit is intended to block the dates and is non-refundable.
The remaining balance must be paid at least two weeks prior to the check-in date, or on the previously agreed date.
Failure to comply with payment deadlines may result in automatic cancellation of the reservation without refund.
- Cancellation Policy – Casa MEXPLOR
Cancellations made 15 days or more in advance: the deposit is non-refundable.
Cancellations made less than 15 days in advance: no refund will be issued.
Same-day cancellations or failure to arrive are considered no-shows and are non-refundable.
- Late Arrivals
Late arrivals must be communicated in advance.
After 24 hours without notice, the reservation will be considered a no-show.
- Early Departures
No refunds will be issued for early departures, changes in personal plans, or guest decisions.
Date Changes
Date changes are subject to availability.
Requests must be made in advance.
The deposit will be retained and applied to the new dates only if the change is approved by Casa MEXPLOR.
- Natural Environment and Weather Conditions
The guest acknowledges and accepts that conditions such as rain, humidity, heat, local wildlife, and natural sounds are part of the experience and do not constitute grounds for cancellation or refund.
- Force Majeure
Exceptions will be considered only in duly documented cases of force majeure.
The final resolution will remain at the discretion of Casa MEXPLOR.
- Liability and Disclaimer
MExplor is not responsible for personal decisions, physical conditions, weather-related issues, or external factors beyond its control.
Participation in activities is at the user’s own risk and responsibility.
MExplor shall not be liable for losses, injuries, delays, or damages caused by third parties or unforeseen events.
Website Use
Users agree to use the website lawfully and refrain from fraudulent, abusive, or disruptive activities that may affect MExplor’s operations.
Modifications to the Terms
MExplor reserves the right to modify these Terms and Conditions at any time. Updated versions will be published on the website and will take effect upon publication.
The completion of any payment, reservation, or service booking constitutes express acceptance of these Terms and Conditions.
